Operational guidelines, SLAs, and legal baseline for our cybersecurity services.
Manglam Technical Agency (MTA) operates strictly under explicit, written authorization. Active testing, vulnerability scanning, and incident response operations will only commence upon the execution of a formal, mutually signed Rules of Engagement (RoE) document and Non-Disclosure Agreement (NDA).
| Severity Level | Initial Response | Update Frequency | Target Resolution |
|---|---|---|---|
| Critical (P1) | 15 Minutes | Every 1 Hour | Best Effort / ASAP |
| High (P2) | 1 Hour | Every 4 Hours | < 24 Hours |
| Medium (P3) | 4 Hours | Daily | < 3 Days |
| Low (P4) | 24 Hours | Weekly | Next Maintenance Window |
Our cybersecurity offerings are strictly categorized into:
Pricing is transparent and modular, tied to the exact scope documented in the Statement of Work (SoW).
Tests are executed strictly adhering to the approved RoE.
While testing is designed to be non-disruptive, MTA’s liability is strictly capped at the total fee paid for the specific engagement.
Our testing frameworks align with global industry standards:
Strict operational security (OpSec) protocols apply to all communication:
Following any critical incident or major engagement conclusion, a formal PIR must be documented within 5 business days.